NEW DELHI: An X post alleging that an Ekart delivery agent cancelled a customer’s parcel without calling her and later refused to hand it over after she visited the delivery hub has gone viral online.According to a post by user Mahi Mishra, the delivery agent cancelled the parcel without even contacting the customer. The customer then went to the Ekart hub and asked for the parcel to be delivered from there.The post alleges that the delivery agent refused to deliver the item, telling the customer, “No matter what you do, I won’t deliver it to you!”Mishra criticised the alleged conduct, saying that cancelling a parcel without calling the customer was wrong and that action should be taken against delivery agents who act on their own.She also urged Flipkart to take action, pointing out that Ekart delivers parcels for the e-commerce company and that customers face problems because of such incidents.Responding to the post, Flipkart said, “We’re really sorry for this experience and we assure you that we take such incidents very seriously. Please share your order details via DM, to ensure information is safe, and we will reach out to you to lend support. Awaiting your response.”
